Support
Help with gameplay, rooms, staff, mysteries, purchases, subscriptions, save data and technical issues.
Contact
Developer: Ramsey Badir
Email: ramseydeveloper@icloud.com
When reporting a problem, include your iPhone or iPad model, iOS version, game version, room or case name if relevant, and a short description of what happened.
Please do not send passwords, payment-card details or other sensitive information.
Purchases and Gems
Purchases are processed by Apple through StoreKit. If Apple shows a purchase as completed but the content does not appear, close and reopen the game while connected to the internet, then use Restore Purchases where applicable.
Refund requests for App Store purchases are handled by Apple through reportaproblem.apple.com.
Grand Hotel Club
Grand Hotel Club is an optional auto-renewable monthly subscription. The in-app purchase screen shows the localized price, billing period and current benefits before purchase. You can manage or cancel the subscription through your Apple account subscription settings.
Save data and iCloud
The game stores progress locally and may also use Apple iCloud save/sync features when available and enabled. The developer does not operate a separate Grand Hotel Noir account or cloud-save server.
If progress appears out of date, make sure you are signed into the expected Apple ID and that iCloud is available, then fully close and reopen the game.
Gameplay or mystery issues
If a room, guest, staff member or mystery appears stuck, first close and reopen the game. If the issue returns, include the room number or mystery name and what you were doing immediately before the problem occurred when you contact support.
Privacy and terms
Read the Privacy Policy and Terms of Use for more information about game data, purchases and subscriptions.